Snake.World

Support

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Support, Ideas & Bug Reports

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How do I get PRO on a new phone?

Sign in with the same Apple Account, then tap Settings › PRO › Restore Purchases in the game.

How do I cancel my subscription?

Manage or cancel in iOS Settings › your name › Subscriptions; deleting the app does not cancel. When ads are switched on, a rewarded-ad trial can unlock PRO for one game, once every 24 hours.

Can I get a refund?

Refunds are handled by Apple (reportaproblem.apple.com). Your statutory consumer rights, including those in the EU and UK, are not affected. Virtual items have no cash value and cannot be transferred.

How do I turn off ads?

Ads: the free version may show Google AdMob ads, but only while ads are switched on; while they are off, the ad SDK is not started at all. Before ads, you are asked for consent where required (Google's consent form and Apple's tracking prompt); Google may use device identifiers to show and measure ads only according to your choices, and personalised ads only with your consent. Change your choices in Settings › Ad privacy options and in iOS Settings › Privacy & Security › Tracking. PRO has no ads.

I can't connect to an online room

Check your internet connection. If the server can't be reached, the game continues offline with bots. Private rooms work online only.

How do I report a player?

You can report a player from their ranking card (Report name / Report cheating) or through Support. In 5v5 you can mute a teammate for the match or block them, which also reports them; blocked players are listed in Settings, where you can unblock them. After a violation we may reset names, remove scores or block access.

How do I delete my data?

You can access, correct or delete your data, object to processing and withdraw consent. Settings › Delete my data erases at once your player ID, rankings, statistics, achievements, support messages, notification token and the logs linked to you, including archived ones; purchase records are kept only without your ID, as tax records. You can also complain to your data protection authority (in Türkiye: KVKK).